Shipping & Returns
Shipping and Return Policy
Thank you for shopping with us! The following Shipping and Return policy applies to all websites owned and operated by Redline Candle Co. LLC including but not limited to the following: RedlineCandleCo.com
1. SHIPPING POLICY
You can trust that your order will be quickly processed and safely delivered.
We can ship products anywhere within the United States using either USPS or UPS as shipping providers. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.
Generally, orders will typically ship within 2-5 business days from the customer's order date on average. Due to High Demand for specific items and holidays/sales periods manufacturing lead times can take up to 10 business days before being shipped. Business Days are here by defined as (Monday - Thursday) Excluding Friday as a traditional "business day" for shipping purposes.
a. Shipping Charges
Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax.
b. International Orders
Unfortunately, we do not currently offer International Shipping, however, this is an option that we will be looking into in the near-future.
2. RETURN, EXCHANGE POLICY, CANCELLATIONS
Our goal is to ensure your complete satisfaction with your purchase.
No Refunds - We can not allow the cancellation of an item, as all items are made to order. We have time and resources that have already been allocated to processing an item from the time an order is placed. In special situations, a cancellation may be accepted with a 15% restocking fee, but is solely at the discretion of Redline Candle Co.
Shipping Address Modification
If you would like to modify your shipping address, email Support@RedlineCandleCo.com
If you have any further questions or concerns regarding these terms, please visit our FAQ page located on our website or simply contact us via Support@RedlineCandleCo.com